At XOLO Memorial ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Account Information: Name, email address, and profile picture (required for login and managing memorials). Memorial Content: Photos, pet names, dates, stories, and messages you voluntarily upload to public memorial pages. By uploading this content, you acknowledge that it will be publicly visible on the internet. Payment Information: We do not store your credit card or banking details. All payment processing is handled securely by our Merchant of Record, Lemon Squeezy, in accordance with PCI-DSS standards. Technical Data: IP address, browser type, and device information (collected automatically for security and analytics).
We use your information solely to: host, display, and maintain your digital memorial pages; process transactions and send purchase confirmations; notify you about service updates (e.g., changes to "Lifetime" access policies); detect and prevent fraud or abuse. We do not sell, trade, or rent your personal data to third-party advertisers.
To operate our service, we share data with trusted third-party providers: Google Firebase (USA/Global) for secure database hosting, authentication, and file storage; Lemon Squeezy (USA) for payment processing, tax compliance, and invoicing; Analytics providers for anonymous performance insights.
XOLO operates from Türkiye. However, our third-party service providers (like Google and Lemon Squeezy) may process and store data in the United States or other countries. By using our service, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.
Depending on your location, you have the right to: access a copy of the personal data we hold; rectify inaccurate or incomplete data; delete your account and associated data ("right to be forgotten"); and export your data in a portable format. To exercise these rights, contact us at the email below. We will respond within 30 days.
We retain your personal data for as long as your account is active or as needed to provide you with our "Lifetime" service. If you request account deletion, your data will be permanently removed from our active databases within a reasonable timeframe, unless we are required to keep it for legal or tax purposes.
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
We use essential cookies to authenticate users and prevent fraudulent accounts. You can instruct your browser to refuse all cookies, but some parts of our Service may not function properly.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: xolo.develop@gmail.com